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FAQS

There are standard details about the service, quality of fabric and other enquires that we receive. If your specific question is not in our answers, you can access our customer service representative and get help.

Ordering

1. Why am I unable to place order at Sbzoom.co.uk website?

Once you have selected your desired product, you must select from the given size and quantity options and then click the “Add to cart” button. You can also check all the items in the cart that will show on the right corner at the top of the page.

2. Can I complete my order without signing up at Sbzoom.co.uk?

Yes, we have guest option for the user who do not have an account on the website. You can click the guest option and checkout after filling in the details.

3. How do I cancel my order?

If the product has not been dispatched, you can cancel your order. Send us your cancellation request in an email to sbzoomcollection@gmail.co.uk. The amount that you have paid will be reimbursed in full after the receipt of cancellation is notified.

Account & Payment

1. I forgot the password of my account at SBZoom, Can I recover it?

Yes, if you have an account at SBZoom, you can recover the password by clicking “Forgot your password” on the sign in page. We will send you a link to reset your password.

2. When SBZoom receives payment after the order has been placed?

Your account will be debited as soon as your place the order. As soon as we receive payment we will start the shipping process. If a problem arises in shipping your order, we will return your payment in full.

3. Is my payment secure with SBZoom collection website?

SBZoom possess SSL certificate to ensure complete online security for its customers.

4. How can I receive VAT Invoice for my order?

We deliver VAT invoice attached with your ordered package. The invoice we charge will include 20% VAT which is UK standard.

Product Specification

1. Do I get the exact same color of the product I am ordering?

Most of them times the color of the product may be slightly different from what you see in the picture. This is because the screen settings vary for different customers and devices. We take and display HD photos of the products to give the customers better ideas of design and colors.

2. How can I choose between the sizes?

All the sizes given in our options are standard of UK. If you still can’t decide, you may order two products and return the size that is not perfect for you.

3. Can I customize the order?

Right now, the customization of size is not available. However, if you want to order homewares in bulk, you can email us, and we will get back to you with options and possibilities.